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Terms of Service

Last Modified: March 18th, 2022

The following terms and conditions govern all use of the lemonhook.com website and all content, services, features, activities, and products available at or through the website, including, but not limited to, Lemonhook (collectively, the “Services”). The Services are owned and operated by Lemonhook, UAB. (“lemonhook.com”, “us” or “we”). We ask you to review these terms and conditions, which, together with Lemonhook Privacy Policy, which is incorporated by reference herein in their entirety, constitute a legally binding agreement between you and Lemonhook that conditions your use of the Services (this “Agreement”). By using or accessing the Services, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access or use the Services. The Services are available only to individuals who are at least 16 years old.

Table of Contents

  1. Content on the Services
  2. User-generated Content
  3. Links to Third-party Websites
  4. Copyright or Intellectual Property Infringement Notification
  5. Terms Applicable to Users of Lemonhook Consulting
  6. Operation of the Services
  7. DISCLAIMER OF WARRANTIES
  8. LIMITATION OF LIABILITY
  9. VIOLATIONS / INDEMNIFICATION
  10. WAIVER AND RELEASE
  11. Complete Agreement
  12. Modifications / Termination
  13. Dispute Resolution / Jurisdiction / Agreement to Arbitrate
  14. Construction
  15. Notice
  16. Miscellaneous

1. Content on the Services

1.1. In General. Any opinions expressed by the contributors, authors, and moderators who post content to Lemonhook are the personal opinions of the authors, not of Lemonhook, whether or not the authors are employees or contractors of Lemonhook The Content (as defined below) is provided for informational and entertainment purposes only and is not meant to be an endorsement or representation by Lemonhook or any other party.

1.2. Ownership. The Content (as defined below) on the Services is intended for your personal, noncommercial use only. Commercial use of any of the Content or Services is strictly prohibited. The Services and all materials published and/or distributed on or through the Services (including, but not limited to news articles, photographs, images, illustrations, audio clips, and video clips) (collectively, the “Content”) are protected by copyright according to the U.S. and international copyright laws and are owned or controlled by Lemonhook or the party credited as the provider of the Content. Except as outlined in Sections 1.3 and 5.4 of this Agreement, you may not modify, publish, transmit, adapt, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, or in any way exploit, any of the Content in whole or in part, without the express written consent of Lemonhook or the copyright owner identified in the copyright notice in the Content. You agree not to change or delete any proprietary notices that appear in the Content. You may not use any Lemonhook logo or proprietary graphic or trademark without Lemonhook express written permission. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through the Services. As between the parties, title, ownership rights, and intellectual property rights in the Content and Services, and any copies or portions thereof, shall remain in Lemonhook and/or its content providers or licensors. Lemonhook reserves any rights not expressly granted in this Agreement.

1.3. Limited License. Subject to your strict compliance with this Agreement, Lemonhook grants you a limited, revocable, non-transferable, non-assignable, and non-exclusive license to access, download (temporary storage only), display, view, use, play, and/or print the Content (excluding, for purposes of this Section 1.3, Content accessed through Lemonhook Consulting and further excluding source and object code in raw form or otherwise, other than as made available to access and use via a standard web browser to enable display) on a personal computer, mobile phone or other wireless devices, or other Internet-enabled devices, for your personal noncommercial use only, subject to the restrictions outlined in this Agreement. The foregoing limited license (A) does not give you any ownership of, or any other intellectual property interest in, any Content, and (B) may be immediately suspended or terminated for any reason, in Lemonhook’s sole discretion, and without advance notice or liability.

2. User-generated Content

2.1. Prohibited Actions. You are solely responsible for your communications on and your use of the Services. You agree not to do any of the following: (A) post or transmit any libelous, defamatory, indecent, obscene, fraudulent, deceptive, abusive or pornographic message, data, image, content or program; (B) post or transmit any message, data, image, content or program that would violate any property rights of others; (C) use the Services to threaten, harass, or otherwise violate the legal rights (including rights of privacy and publicity) of others; (D) upload or download files that contain software, marks, logos, data, images, content or other material protected by intellectual property laws, rights of privacy or publicity, or any other applicable law, unless you own or control the rights to such files or material or have received all necessary consents; (E) upload files that contain a virus or corrupted data; (F) falsify the source or origin of software or other material contained in a file that you upload to the Services; (G) falsely purport to be an employee or agent of Lemonhook; (H) act, in your use of the Services, in a manner that is contrary to applicable law or regulation; or (I) circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Services or the Content.

2.2. Lemonhook’s Exclusive Right to Manage the User Submissions. You acknowledge that any materials and other information (including, without limitation, ideas contained therein for new or improved products or services) you post, upload, or submit to the Services, including but not limited to comments, forum messages, reviews, text, video, audio, photographs, computer code and applications (each, a “User Submission”) may be edited, removed, deleted, modified, published, transmitted, and displayed by Lemonhook in its sole discretion and without your permission, and you waive any rights you may have (including any moral rights) in preventing the material from being altered or changed in a manner not agreeable to you. You expressly agree that we may remove, disable or restrict access to or the availability of any User Submissions from the Services at any time, for any reason, or no reason at all. Lemonhook reserves the right to treat User Submissions as content stored at the direction of users for which Lemonhook will not exercise control except to block or remove content that comes to Lemonhook’s attention and is offensive, fraudulent, obscene, lascivious, filthy, violent, harassing, threatening, abusive, lewd, illegal, libelous, defamatory, deceptive, misleading or otherwise objectionable to Lemonhook, or to enforce the rights of third parties or the content restrictions set forth below in this Agreement when notice of their violation comes to Lemonhook’s attention. However, Lemonhook shall not be responsible for controlling or editing any Content, and Lemonhook has no contractual obligation to remove inappropriate or unlawful Content. Under no circumstances will we be held liable for removing, disabling, or restricting access to or the availability of Content.

2.3. License to Lemonhook of Your User Submissions. You hereby grant to Lemonhook, and you agree to grant to Lemonhook, a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, unconditional, unlimited, worldwide and cost-free license to use, copy, disclose, sell, re-sell, sublicense, modify, record, reproduce, distribute, redistribute, adapt, publish, edit, translate, transmit, create derivative works of, broadcast, publicly perform, display or otherwise exploit in any manner whatsoever, all or any portion of your User Submissions (and derivative works thereof), for any purpose whatsoever in all formats, on or through any media, software, formula, or technology whether by any means and in any media now known or hereafter developed and to sublicense such rights through multiple tiers of sublicenses and to advertise, market and promote the same. To further affect the rights and license that you grant to Lemonhook to your User Submissions, you also hereby grant to Lemonhook and agree to grant to Lemonhook, the unconditional, perpetual, irrevocable right to use and exploit your name, persona, image, photograph, and likeness that you provide in connection with any User Submission, without any obligation or remuneration to you. Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any User Submissions, even if your User Submissions are altered or changed in a manner not agreeable to you. You agree that you shall have no recourse against Lemonhook for any alleged or actual infringement or misappropriation of any proprietary right in your User Submissions. You further acknowledge and agree that no compensation will be paid for the use of your User Submissions or any of the rights granted in this Section 2.3.

2.4. Representations and Warranties Related to Your User Submissions. Each time you submit a User Submission, you represent and warrant that, as to that User Submission, (A) you are the sole author and owner of the intellectual property and other rights to the User Submission, or you have a lawful right to submit the User Submission and grant Lemonhook the rights to it that you are granting by this Agreement, all without any Lemonhook obligation to obtain the consent of any third-party and without creating any obligation or liability of Lemonhook; (B) the User Submission is accurate; (C) the User Submission does not and, as to Lemonhook’s permitted uses and exploitation outlined in this Agreement, will not infringe any intellectual property or other rights of any third-party; (D) the User Submission will not violate this Agreement, or cause injury or harm to any person; and (E) the User Submission complies with all applicable laws and regulations.

2.5. Responsibility of Users. You are entirely responsible for the content of, and any harm resulting from, your User Submissions. Lemonhook does not assume any responsibility or liability for any User Submissions posted on the Services or any website linked to the Services and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect of the User Submissions.

2.6. Non-Confidentiality of Your User Submissions. The Services are available to the public, and your User Submissions, along with information concerning your identity that you provide to Lemonhook (including your name, image, employer, and location), may be publicly available. Do not post information you consider confidential to the Services. In addition, you agree that Lemonhook may reveal your identity and whatever information we know about you to any law enforcement agent or official in the event of legal action or a legal request arising from any User Submission made by you.

2.7. Unsolicited Email, Spamming & Spoofing. You may not use the Services to transmit unsolicited emails. You may not send unsolicited emails to the Services or to anyone whose email address includes a domain name used on the Services. You may not use any domain name on our Services as a pseudonymous return email address for any communications, which you transmit from another location or through another service. You may not pretend to be someone else – or spoof their identity – when using the Services.

3. Links to Third-party Websites

The Services may contain links to third-party websites (“Third Party Websites”). Access to Third-Party Websites is at your own risk, and Lemonhook is not responsible for the accuracy, availability, or reliability of any information, goods, data, opinions, advice, or statements made available on Third-Party Websites. These links may also lead to Third-Party Websites containing information that some people may find inappropriate or offensive. The Third-Party Websites are not under the control of Lemonhook and, as such, Lemonhook is not liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any Third-Party Website. The inclusion of any links to Third-Party Websites on Lemonhook does not imply an endorsement or recommendation by Lemonhook. Lemonhook is not responsible for any form of transmission received from any link, nor is Lemonhook responsible if any of these links are not working appropriately. You are responsible for viewing and abiding by any privacy statements and terms of use posted in connection with Third-Party Websites, and these Third-Party Websites are not governed by this Agreement.

4. Copyright or Intellectual Property Infringement Notification

If you believe in good faith that material or Content available on Lemonhook infringes a copyright or other intellectual property right that you own or for which you are a beneficial owner or exclusive licensee, you are encouraged to notify Lemonhook via Email address hello@lemonhook.com. It is our policy to terminate, in appropriate circumstances, the access rights of repeat infringers.

5. Terms Applicable to Users of Lemonhook Consulting

5 .1. In General. Lemonhook offers the opportunity to sign up to obtain enhanced content and features through Lemonhook Consulting. By using or accessing any products, content, features, services, or events offered through Lemonhook Consulting, you agree to be bound by the terms and conditions of this Section 5, which are specific to the use of Lemonhook Consulting and shall not apply to the use of any of the Services other than Lemonhook Consulting.

5.2. Lemonhook Consulting Account. To access certain features of Lemonhook Consulting, you will be required to create a mutual contract between Lemonhook and the customer. You agree to (A) be solely responsible for the security, confidentiality, legality, and integrity of all messages and content that you receive, transmit or store using Lemonhook Consulting Account; (B) be responsible for all charges resulting from the use of your Lemonhook Consulting Account, including unauthorized use before your notifying Lemonhook in writing of such use and taking steps to prevent its further occurrence; (C) comply with the terms and conditions set forth herein; and (D) comply with all applicable U.S. and international laws, statutes, ordinances, rules, regulations, contracts and applicable licenses regarding your use of Lemonhook Consulting.

5.3. Fees; Payment Terms; Account Cancellation.

  1. Lemonhook charges fees (“Fees”) for the use of Lemonhook Consulting. By registering for a Lemonhook Consulting, you agree to pay Lemonhook the Fees applicable to the account. Unless otherwise stated, all Fees are in U.S. Dollars. Lemonhook expressly reserves the right to change the Fees at any time, upon notice to you. The Fees do not include any payment for telecommunications and computer hardware, software, telecommunications access charges, lines or connections or other equipment and services required to access and use Lemonhook Consulting, which shall be your sole responsibility. All Fees will be billed to your credit card at the current international currency conversion rate. You are responsible for and shall pay Lemonhook all currency conversion charges, sales, use, value-added, personal property or other tax, duty or levy of any kind, including interest and penalties thereon (collectively, “Taxes”) for the use of Lemonhook Consulting, whether imposed now or hereinafter by any governmental entity. For any upgrade or downgrade in plan level that you elect, your credit card will automatically be charged the new rate on your next billing cycle.
  2. All Fees are paid in advance and are refundable for 30 days of the initial purchase unless otherwise stated by a contract between Lemonhook and the customer. After the 30 day period there will be no refunds or credits for partial months of service, upgrades/downgrades, or for months when you did not use Lemonhook Consulting. We reserve the right to end the contract wirh Lemonhook Consulting if you fail to pay applicable fees. You must provide current, complete and accurate billing information. You must promptly update all billing information to keep your account current, complete and accurate (such as by furnishing a new billing address, card number or expiration date), and you must promptly notify Lemonhook if your credit card is canceled (including if you lose your card or it is stolen), or if you become aware of a potential breach of security (such as an unauthorized disclosure or use of your name or password). You authorize us to obtain updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you as a replacement. You agree to promptly pay Lemonhook in the event of any refusal of your credit card issuer to pay any amount to Lemonhook for any reason. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In the event you fail to pay any amount when due, Lemonhook may immediately suspend or terminate this Agreement and your access to Lemonhook Consulting.

5.4. Limited License to Lemonhook Consulting Users. Subject to your strict compliance with this Agreement, Lemonhook grants you a limited, revocable, non-transferable, non-assignable, and non-exclusive license to use the Content available on Lemonhook Consulting (the “Lemonhook Consulting Content”) as described below. You may:

  • View the Lemonhook Consulting Content while accessing Lemonhook Consulting.
  • Download or print one copy of any Lemonhook Consulting Content for personal use.
  • Incorporate, on a non-systematic and non-routine basis, a small excerpt of the Lemonhook Consulting Content (e.g., a few lines of text, a paragraph, a specific graphic, chart or graph) within a report or presentation that is distributed to an audience that is internal to the company for which you are employed (“your company”), as long as you attribute Lemonhook Consulting as the source.
  • Briefly summarize, on a non-systematic and non-routine basis, Lemonhook Consulting Content in your own words, and distribute the summary to an audience that in internal to your company in connection with a specific project, as long as you attribute Lemonhook Consulting as the source.
  • Distribute, in digital or hard copy, Lemonhook Consulting Content for which you have purchase reprint rights, to audiences inside or outside your company.
  • If your Premium Account was obtained under an enterprise license made by your company, distribute Lemonhook Consulting Content in accordance with the terms of that license.

Except as expressly provided in this Section 5.4, you may not post or otherwise distribute Lemonhook Consulting Content (e.g. via hard copy, email, and/or posting on intranet, company bulletin boards, or other information storage & retrieval systems). The foregoing limited license (A) does not give you any ownership of, or any other intellectual property interest in, any Lemonhook Consulting Content, and (B) may be immediately suspended or terminated for any reason, in Lemonhook’s sole discretion, and without advance notice or liability.

6. Operation of the Services

Lemonhook reserves complete and sole discretion for the operation of the Services. Lemonhook may, among other things: (A) make available to third parties information relating to the Services and their users, subject to the Privacy Policy; and (B) withdraw, suspend or discontinue any functionality or feature of the Services. You acknowledge and agree that from time to time the Services may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which Lemonhook may undertake from time to time; or (iii) causes beyond the control of Lemonhook or which are not reasonably foreseeable by Lemonhook.

7. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED BY LEMONHOOK ON AN “AS IS” BASIS. LEMONHOOK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SERVICES, INCLUDING THE ACCURACY (EITHER WHEN POSTED OR AS A RESULT OF THE PASSAGE OF TIME) OF ANY CONTENT ON THE SERVICES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LEMONHOOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THAT ACCESS TO OR USE OF THE SERVICES WILL BE SECURE, ACCESSIBLE CONTINUOUSLY, UNINTERRUPTED OR ERROR-FREE. LEMONHOOK MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES AGAINST HUMAN AND MACHINE ERRORS, DELAYS, OMISSIONS, LOSSES (INCLUDING LOSS OF DATA), OR THAT FILES AVAILABLE FOR DOWNLOAD FROM THE SERVICES WILL BE FREE OF INFECTION BY VIRUSES, TROJAN HORSES, WORMS, OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES AND, WHERE APPLICABLE, TERMINATE YOUR CONSULTING ACCOUNT. TO THE EXTENT THAT YOU MIGHT OTHERWISE BELIEVE THAT ANY WARRANTIES, GUARANTEES OR REPRESENTATIONS HAVE BEEN MADE TO YOU, YOU HEREBY AGREE THAT SUCH STATEMENTS, WHETHER MADE ORALLY OR IN WRITING, ARE TO BE CONSTRUED AS MERELY NONBINDING EXPRESSIONS OF POLICY RATHER THAN AFFIRMATIVE REPRESENTATIONS, OBLIGATIONS, GUARANTEES OR WARRANTIES. IN THE EVENT OF ANY CONFLICT BETWEEN THIS SECTION 9 AND OTHER TERMS OR PROVISIONS OF THIS AGREEMENT, THIS SECTION SHALL BE CONSTRUED TO TAKE PRECEDENCE.

8. LIMITATION OF LIABILITY

IN NO EVENT WILL LEMONHOOK BE LIABLE UNDER ANY THEORY OF LAW FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR DATA OR COSTS OF REPLACEMENT GOODS, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES OR RESULTING FROM USE OF OR RELIANCE ON THE CONTENT, EVEN IF LEMONHOOK MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIMS BY ANY THIRD PARTIES.

The Services are controlled and offered by Lemonhook from its facilities in Lithuania. Lemonhook makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so of their own volition and are responsible for compliance with local law.

9. VIOLATIONS / INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS LEMONHOOK, ITS OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND SUPPLIERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES, AND COSTS, INCLUDING REASONABLE ATTORNEY’S FEES, RESULTING FROM ANY VIOLATION OF THIS AGREEMENT BY YOU OR ANY USER SUBMISSION POSTED OR SUBMITTED BY YOU (INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF THIRD PARTIES’ WORLDWIDE INTELLECTUAL PROPERTY RIGHTS OR NEGLIGENT OR WRONGFUL CONDUCT).

10. WAIVER AND RELEASE

YOU AGREE THAT NEITHER LEMONHOOK NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS SHALL HAVE ANY LIABILITY TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR USE OF THE LEMONHOOK SERVICES. YOU SPECIFICALLY ACKNOWLEDGE THAT LEMONHOOK SHALL NOT BE LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU HEREBY RELEASE AND FOREVER WAIVE ANY AND ALL CLAIMS YOU MAY HAVE AGAINST LEMONHOOK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS (INCLUDING BUT NOT LIMITED TO CLAIMS BASED UPON THE NEGLIGENCE OF LEMONHOOK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS) FOR LOSSES OR DAMAGES YOU SUSTAIN IN CONNECTION WITH YOUR USE OF THE SERVICES.

11. Complete Agreement

This Agreement, which incorporates Lemonhook Privacy Policy constitutes the entire agreement between you and us relating to your access to and use of the Services and supersedes any prior or contemporaneous written or oral agreements, communications, or other understandings relating to the subject matter hereof (with the sole exception of any separate license agreements for Lemonhook Consulting or Lemonhook Consulting Content to which you are a party or beneficiary, which shall remain in full force and effect and which shall supplement the terms of this Agreement). This Agreement may not be modified, either expressly or by implication, except as set forth below in Section 12.

12. Modifications / Termination

12.1. In General. Our employees are not authorized to vary the terms of this Agreement. This Agreement may be modified only (A) by obtaining our written consent in a notarized agreement signed by an officer of Lemonhook, or (B) as set forth below in Section 12.2.

12.2. Periodic Revisions. You agree that we may modify the terms of this Agreement from time to time and that your right to access the Services is conditioned on an ongoing basis with your compliance with the then-current version of this Agreement. We will notify you of any material revisions or modifications to this Agreement by (1) posting a notice on the lemonhook.com website for thirty (30) days following any revisions or modifications to this Agreement and/or by posting a notice on lemonhook.com the first time that you visit lemonhook.com following such revisions or modifications; or (2) through direct communication to you by email if you have provided an email address to us. You will be deemed to have agreed to the new terms and conditions if you continue to access the Services after having been notified of such revisions or modifications by email or, if you have not been notified by email, after the passage of thirty (30) days from the time the revised terms and conditions are first posted on lemonhook.com (whichever is sooner). If you do not provide us with a valid email address to send you information concerning revisions or modifications to this Agreement, then you agree that you will not receive notice by email. If you change email accounts, it will be your responsibility to notify us of a new valid email address to receive an email notification. We assume no responsibility for your failure to actually receive notice. It is your responsibility to review this page for possible modifications.

13. Dispute Resolution / Jurisdiction / Agreement to Arbitrate

13.1. In General. Certain portions of this Section 13 are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Lemonhook agree that we intend that this Section 13 satisfies the “writing” requirement of the Federal Arbitration Act.

13.2. First – Try to Resolve Disputes and Excluded Disputes. If any controversy, allegation, or claim arises out of or relates to the Services, the Content, your User Submissions, or this Agreement (collectively, “Dispute”), or to any of Lemonhook’s actual or alleged intellectual property rights (an “Excluded Dispute”, which includes those actions outlined in Section 13.5 below), then you and we agree to send a written notice to the other providing a reasonable description of the Dispute or Excluded Dispute, along with a proposed resolution of it. Our notice to you will be sent to you based on the most recent contact information that you provide us. But if you have failed to provide us with this information or if such information is not current or accurate, then we have no obligation under Section 13.2. Your notice to us must be sent to:

Lemonhook, UAB

Email: hello@lemonhook.com

For a period of 60 days from the date of receipt of notice from the other party, Lemonhook and you will engage in a good-faith dialogue to attempt to resolve the Dispute or Excluded Dispute, though nothing will require either you or Lemonhook to resolve the Dispute or Excluded Dispute on terms for which you and Lemonhook, in each party’s sole discretion, are not comfortable.

13.3. Forums for Alternative Dispute Resolution.
Arbitration. If we cannot resolve a Dispute as outlined in Section 13.2 above within 60 days of receipt of the notice (or, where no notice address exists for you, after such Dispute arises), then either you or we may submit the Dispute to formal arbitration following this Section 13.3. If we cannot resolve an Excluded Dispute as outlined in Section 13.2 above within 60 days of receipt of the notice (or, where no notice address exists for you, after such Excluded Dispute arises), then either you or we may submit the Excluded Dispute to formal arbitration only if you and Lemonhook consent, in a writing signed by you and Lemonhook’s General Counsel, to have that Excluded Dispute subject to arbitration. In such a case (and only in such a case), that Excluded Dispute will be deemed a “Dispute” for the remainder of this Section 13.3.

Upon expiration of the applicable 60-day period and to the fullest extent permitted by applicable law, a Dispute will be resolved solely by binding arbitration in accordance with the then-current Commercial Arbitration Rules. If the Dispute has a claimed value of not more than $250,000, then the arbitration will be heard and determined by a single neutral arbitrator who is a retired judge or a lawyer with not less than 10 years of experience as a practicing member of the bar in the substantive practice area related to the Dispute, who will administer the proceedings in accordance with the Supplementary Procedures for Consumer-Related Disputes. If the Dispute has a claimed value of more than $250,000, or if Lemonhook elects in its sole discretion to bear the costs of arbitration over those that would occur for a proceeding before a single neutral arbitrator, then the arbitration will be heard and determined by a three-member panel, with one member to be selected by each party and the third (who will be chair of the panel) selected by the two party-appointed members or by Commercial Arbitration Rules. The arbitrator or arbitration panel, as the case may be, will apply applicable law and the provisions of this Agreement will determine any Dispute according to the applicable law and facts based upon the record and no other basis and will issue a reasoned award. If you and Lemonhook do not both consent to the arbitration of an Excluded Dispute as set forth in the immediately preceding paragraph of this Section 13.3.A, then this paragraph and the remainder of this Section 13.3 will not apply to the Excluded Dispute.

If a party properly submits the Dispute to the formal arbitration and they are unwilling or unable to set a hearing date within 60 days of the filing of a “demand for arbitration,” then either party can elect to have the arbitration administered by the Judicial Arbitration and Mediation Services Inc. Using streamlined Arbitration Rules and Procedures, or by any other arbitration administration service that you and a legal officer of Lemonhook consent to in writing. The substantive practice area requirements for the arbitrator and the $250,000 threshold for the number of arbitrators assigned to the Dispute outlined in the arbitration will also apply to any such arbitration under another arbitration service.

Nature, Limitations, and Location of Alternative Dispute Resolution. In arbitration, as with a court, the arbitrator must honor the terms of this Agreement and can award the prevailing party damages and other relief (including attorneys’ fees). However, WITH ARBITRATION (i) THERE IS NO JUDGE OR JURY, (ii) THE ARBITRATION PROCEEDINGS AND ARBITRATION OUTCOME ARE SUBJECT TO CERTAIN CONFIDENTIALITY RULES, AND (iii) JUDICIAL REVIEW OF THE ARBITRATION OUTCOME IS LIMITED. All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing. If an in-person arbitration hearing is required, then it will be conducted in Kaunas, Lithuania; but if the applicable arbitration rules or laws require the arbitration to be conducted in the metropolitan statistical area where you are a resident at the time the Dispute is submitted to arbitration, Lemonhook shall have the right to elect to proceed to arbitration in such location. You and we will pay the administrative and arbitrator’s fees and other costs by the applicable arbitration rules; but if applicable arbitration rules or laws require Lemonhook to pay a greater portion or all of such fees and costs for this Section 13 to be enforceable, then Lemonhook will have the right to elect to pay the fees and costs and proceed to arbitration. Discovery will be permitted pursuant to the applicable arbitration rules. The arbitrator’s decision must consist of a written statement stating the disposition of each claim of the Dispute and must provide a statement of the essential findings and conclusions on which the decision and any award (if any) is based. Judgment on the arbitration decision and award (if any) may be entered in or by any court that has jurisdiction over the parties under Section 10 of the Federal Arbitration Act.

13.4. Limited Time to File Claims. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE (BUT NOT AN EXCLUDED DISPUTE) AGAINST THE OTHER, THEN YOU OR WE MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE AS OUTLINED IN SECTION 13.2 ABOVE, WHERE FEASIBLE) WITHIN 1 YEAR AFTER THE DISPUTE ARISES — OR IT WILL BE FOREVER BARRED.

13.5. Injunctive Relief. The foregoing provisions of this Section 13 will not apply to any legal action taken by Lemonhook to seek an injunction or other equitable relief in connection with any loss, cost, or damage (or any potential loss, cost, or damage) relating to the Services, the Content, your User Submissions and/or Lemonhook’s intellectual property rights (including such Lemonhook may claim that may be in dispute), Lemonhook’s operations, and/or Lemonhook’s products or services.

13.6. Small Claims Matters Are Excluded from Arbitration Requirement. Notwithstanding the foregoing, either of us may bring a qualifying claim of Disputes (but not Excluded Disputes) in small claims court.

13.7. No Class Action Matters. Disputes will be arbitrated only on an individual basis and will not be consolidated with any other arbitrations or other proceedings that involve any claim or controversy of any other party. But if, for any reason, any court with competent jurisdiction or an arbitrator is selected under Section 13.3. The above holds that this restriction is unconscionable or unenforceable, then our agreement in Section 13.3 above to arbitrate will not apply and the Dispute must be brought exclusively in court pursuant to Section 13.8 below.

13.8. Kaunas District Court, Chamber of Kaunas. Except to the extent that arbitration is required in Section 13.3 above, and except as to the enforcement of any arbitration decision or award, any action or proceeding relating to any Dispute or Excluded Dispute may only be instituted in state or federal court in Kaunas, Lithuania. Accordingly, you and Lemonhook consent to the exclusive personal jurisdiction and venue of such courts for such matters.

13.9. Applicable Law. This Agreement will be governed by and construed by, and any Dispute and Excluded Dispute will be resolved in accordance with, the laws of Lithuania, without regard to its conflict of law provisions.

14. Construction

If any portion of this Agreement is found to be unenforceable or invalid, that portion shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

15. Notice

Lemonhook may deliver notice to you under this Agreement using electronic mail, a general or specific notice on the Services, a communication to your Lemonhook account, or by written communication delivered by mail to your address on record. You may give notice to Lemonhook at any time via electronic mail to the following address: hello@lemonhook.com.

16. Miscellaneous

Lemonhook may terminate or suspend access to the Services immediately, without prior notice or liability, if you breach this Agreement or for any other reason. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. This Agreement is not assignable, transferable, or sub-licensable by you except with Lemonhook’s prior written consent. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind Lemonhook in any respect whatsoever. The headings of the sections contained in this Agreement are for convenience only and shall not be deemed to control or affect the meaning or construction of any provision of this Agreement.

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