Last Modified: March 18th, 2022
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Table of Contents
- Definitions used in this Policy
- Data protection principles we follow
- What rights do you have regarding your Personal Data
- What Personal Data we gather about you
- How we use your Personal Data
- Who else has access to your Personal Data
- How we secure your data
- Information about cookies
- Contact information
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations that is performed on Personal Data or sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – c, LLC
Personal Information – any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information includes but is not limited to, the following if it identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household:
- Identifiers – real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
- Commercial information – including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories of tendencies
- Biometric Information
- Geolocation data
- Internet or other electronic network activity information – including but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
- Professional or employment-related information.
- Audio, electronic, visual, thermal, olfactory, or similar information.
- Inferences drawn from any of the information identified in this definition of Personal Information, to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
- Personal Information does not include publicly available information lawfully made available from government records or information that is deidentified or aggregated.
Data Protection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide your information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is limited with a time period. We will not store your personal data for longer than needed.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- We will do our best to ensure the integrity and confidentiality of data.
- We will do our best to ensure the accuracy of data.
Data Subject’s rights
The Data Subject has the following rights:
- Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Data we gather
Information you have provided to us
Lemonhook may obtain the following types of information from you or concerning your computer or device (“Information”), which may include information that can be used to identify you as specified below (“Personally Identifiable Information”):
- Email address
- Mailing address
- Telephone (or mobile) number(s)
- Credit card information
- Blog or website URL
- Social networking handle or username
- Demographic information (e.g., age, gender, interests, and preferences)
- Professional title
- Activities or content viewed on Lemonhook
- Information received from Third Parties
In certain cases, we may request that you provide some of the Information identified above to obtain specific products or services such as downloading content from lemonhook.com. If you choose not to provide the information we request, you may still use lemonhook.com, but you may be unable to access certain features or services.
When you register to receive any products or services from Lemonhook or provide information to Lemonhook in any other manner, you agree to provide only true, accurate, current, and complete information.
Information automatically collected about you
Lemonhook may automatically receive and log certain types of information when you visit or interact with our websites, services, mobile applications, or other products, including:
- Browser information
- Operating system information
- Mobile device information (e.g., device identifier, mobile operating system, etc.)
- IP address
- Content viewed
- Internet service provider
- Geographic location
- Connection speed
- Referring site, application, or service
- Time of visit
- Registration time
Information collected if you provide your website and expressly consent
- Keywords your site ranks for
- Search volume
- Click volume
- Click volume from mobile and desktop traffic
Information from our partners
If you choose to use any third-party website or service that is integrated with Lemonhook, including a third party social networking or blogging site, such as LinkedIn, Facebook, or WordPress (“Third Party Websites”) – or if you use any Lemonhook application provided through any Third Party Website – we may receive information, including Personally-Identifying Information, from such Third Party Websites, including, but not limited to:
- Nickname or username
- Photo or graphic avatar
- Unique Third Party website identifier (e.g., Facebook User ID)
- Biographical or demographic information (e.g. professional title, gender, college attended, etc.)
- Likes and interests
- Any information that is publicly available on Third Party websites
For example, Lemonhook may offer the ability to use certain Third Party Websites to facilitate your registration on Lemonhook. We may also use information about your profile and connections on Third Party Websites to allow you to share or connect with your friends and contacts on Lemonhook or to personalize your experience. In addition, Lemonhook offers “plugins” and “widgets” from various Third Party Websites that allow you to share Lemonhook content off of our service.
Your decision to use, or share with, a Third Party Website when accessing or using Lemonhook products and services is completely voluntary. Lemonhook is not responsible for compliance with the policies or practices of any Third Party Website. You should ensure that you are comfortable with the information such Third Party Websites may make available to Lemonhook by reviewing those Websites’ privacy policies and service terms, and by modifying your privacy settings and preferences on those Services.
Publicly available information
We might gather information about you that is publicly available.
How we use your Personal Data
We use your Personal Data to:
- Provide Lemonhook products and services
- Communicate with you
- Fulfill your requests
- Develop new services or products
- Improve our products and services
- Personalize and tailor your experience on Lemonhook
- Operate our business
- Understand how users are engaging with Lemonhook
- Protect Lemonhook, our users, or others. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Lemonhook, our users, or others.
We use your Personal Data on legitimate grounds and with your consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
- To identify you for communication purposes
- To provide you a service or to send/offer you a product
- To communicate either for sales or invoicing
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
- To send you personalized offers (from us and/or our carefully selected partners);
- To administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
- To conduct questionnaires concerning client satisfaction
As long as you have not informed us otherwise, we consider offering you products/services that are similar or the same to your purchasing history/browsing behavior to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
- To send you newsletters and campaign offers (from us and/or our carefully selected partners);
- To build a database of relevant search information to improve the quality, variety, and availability of our products and services;
- For other purposes we have asked your consent for
We Process your Personal Data to fulfill obligations rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymize Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.
We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- The link between purposes, context and nature of Personal Data is suitable for further Processing;
- The further Processing would not harm your interests; and
- There would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners to either make providing the service to you possible or to enhance your customer experience. We share your data with:
Our processing partners:
Our business partners:
- Lemonhook, UAB
Connected Third Parties:
We only work with Processing partners who can ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it including for business or commercial purposes. At times, we may not be available to provide marketing services for you so we have established relationships with companies who may be able to better serve your marketing needs.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks. Stored data is encrypted when possible.
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
We recognize the particular importance of protecting privacy where children are involved. We do not intend to collect, knowingly collect, sell, or solicit Personal Information from anyone under the age of 16. We do not target children with our services. If you are under 16, do not use or provide any information on the Website or through any of its features. If you believe that a child under the age of 16 may have provided us Personal Data online, we ask that a parent or guardian contact us at h[email protected].
Cookies and other technologies we use
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
- Necessary cookies – these cookies are required for you to be able to use some important features on our website. These cookies don’t collect any personal information.
- Analytics cookies – these cookies are used to track the use and performance of our website and services
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time.
- Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.
Here are the cookies we use:
- Google Analytics – persistent cookie – 2-year duration – we use Google Analytics to improve the user experience on the website (you can opt out here)
- Popup cookie – persistent cookie – 1-year duration – we offer you the chance to be notified of new content and marketing materials
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
Individual Arbitration as Sole Remedy for Dispute Resolution
Negotiation in Advance of Arbitration
- Unless otherwise agreed in writing by the negotiating parties, the above-described negotiation shall end at the close of the first meeting of executives described above (“First Meeting”). Such closure shall not preclude continuing or later negotiations, if desired. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, experts and attorneys are confidential, privileged and inadmissible for any purpose, including impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.
Requirements for Modification or RevocationThis agreement to arbitrate shall survive the termination of Lemonhook’s relationship with you. It can only be revoked or modified by a writing executed by Lemonhook and you that specifically states an intent to revoke or modify this agreement to arbitrate.
Claims Covered by Arbitration Clause
Lemonhook and you mutually consent to the resolution by final and binding arbitration of all claims or controversies (collectively, the “Claims”) that Lemonhook may have against you or you may have against Lemonhook or its past, present, or future predecessors, successors, assigns, affiliates, parent and subsidiary companies, and joint ventures, and their respective past, present, or future officers, directors, employees, stockholders, managers, representatives, partners, members, agents, advisors, insurers, and indemnities (collectively referred to as the “Lemonhook Parties”), relating to, resulting from, or in any way arising out of your relationship with Lemonhook. The Claims include, but are not limited to claims for penalties, fines, claims for breach of any contract (express or implied); tort claims (including, but not limited to, those relating to reputation); claims for violation of trade secret, proprietary, or confidential information laws; claims for unfair business practices; and claims for violation of any public policy, federal, state, international, or other governmental law, statute, regulation, or ordinance.
Required Notice of Claims and Statute of Limitations
Lemonhook may initiate arbitration by serving or mailing a written notice to you at the last known address. you may initiate arbitration by serving or mailing a written notice to Lemonhook. The written notice must specify with reasonable particularity the claims asserted against the other party. Notice of any claim sought to be arbitrated must be served within the limitations period established by the applicable country law.
Selection of Arbitrator
Within 30 days after the commencement of arbitration, Lemonhook shall select one person to act as arbitrator. The arbitrator shall serve as a neutral, independent, and impartial arbitrator.
The parties shall maintain the confidential nature of the arbitration proceeding and the award, if any, including the hearing, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary for connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision.
In any arbitration arising out of or related to this Agreement:
- Any party wishing to make a dispositive motion shall first submit a brief letter (not exceeding five pages) explaining why the motion has merit and why it would speed the proceeding and make it more cost-effective. The other side shall have a brief period within which to respond.
- Based on the letters, the arbitrator will decide whether to proceed with more comprehensive briefing and argument on the proposed motion.
- If the arbitrator decides to go forward with the motion, he/she will place page limits on the briefs and set an accelerated schedule for the disposition of the motion.
- Under ordinary circumstances, the pendency of such a motion will not serve to stay any aspect of the arbitration or adjourn any pending deadlines.
In any arbitration arising out of or related to this Agreement, requests for documents:
- Shall be limited to documents which are directly relevant to significant issues in the case or to the case’s outcome;
- Shall be restricted in terms of time frame, subject matter and persons or entities to which the requests pertain; and
- Shall not include broad phraseology such as “all documents directly or indirectly related to.”
In any arbitration arising out of or related to this Agreement:
- There shall be production of electronic documents only from sources used in the ordinary course of business. Absent a showing of compelling need, no such documents are required to be produced from backup servers, tapes or other media.
- Absent a showing of compelling need, the production of electronic documents shall normally be made on the basis of generally available technology in a searchable format which is usable by the party receiving the e-documents and convenient and economical for the producing party. Absent a showing of compelling need, the parties need not produce metadata, with the exception of header fields for email correspondence.
- The description of custodians from whom electronic documents may be collected shall be narrowly tailored to include only those individuals whose electronic documents may reasonably be expected to contain evidence that is material to the dispute.
- Where the costs and burdens of e-discovery are disproportionate to the nature of the dispute or to the amount in controversy, or to the relevance of the materials requested, the arbitrator will either deny such requests or order disclosure on condition that the requesting party advance the reasonable cost of production to the other side, subject to the allocation of costs in the final award.
Interrogatories and Requests to Admit. In any arbitration arising out of or related to this Agreement, there shall be no interrogatories or requests to admit.
Depositions. In any arbitration arising out of or related to this Agreement, each side may take three (3) discovery depositions. Each side’s depositions are to consume no more than a total of fifteen (15) hours. The total period for the taking of depositions shall not exceed six (6) weeks.
Governing Law and Arbitrator Authority
- The arbitrator is not empowered to award punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages.
The arbitrator’s decision shall be final and binding and shall not be subject to appeal. The arbitrator shall issue a written arbitration decision revealing the essential findings and conclusions upon which the decision and/or award is based. Any decision or award made by the arbitrator shall be enforceable by a court of competent jurisdiction. The parties irrevocably stipulate to the confidential nature of the arbitral award and proceedings and further stipulate that the award and any papers of the proceedings shall only be filed with a court of competent jurisdiction under confidential seal and only to enforce an arbitral award or decision.
WAIVER OF REPRESENTATIVE/CLASS ACTION PROCEEDINGS
WAIVER OF JURY TRIAL/EXCLUSIVE REMEDY
THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION REWARD IS LIMITED. BY AGREEING TO ARBITRATION, LEMONHOOK AND YOU ARE AGREEING TO WAIVE ANY CONSTITUTIONAL RIGHT TO A JURY OR COURT TRIAL OF COVERED CLAIMS.
Arbitration Fees and Costs
Each party shall advance its own costs and expenses in any such arbitration and one-half (1/2) of the arbitrator’s fees and costs, however, the arbitrator shall award attorneys’ fees and costs to Lemonhook if Lemonhook is the prevailing party. Any decision or award of such arbitration proceeding shall be confidential and may be made public only with the prior written consent of both you and Lemonhook.
Severability (Arbitration Clause)
Lemonhook and you agree and acknowledge that if any section, subsection, sentence, clause, or phrase contained in this Arbitration Clause is found to be invalid, unenforceable, or otherwise inoperative, such decision shall not affect the validity of the remaining portion(s) of this Arbitration Clause.
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